TCT Retail Private Limited operating under the brand name “Roastea” is the owner and operator of www.roastea.online (“Website”). Roastea is referred to as "we," "us," and "our" throughout the Website. You, the user, are provided with access to this Website by Roastea and all information, tools, and services available from this site on the understanding that you will abide by all terms, conditions, policies, and notices indicated here.
You engage in our "Service" by browsing our Website, buying anything from us, or both. By doing so, you agree to be bound via the terms and conditions set forth below, including all additional terms and conditions and policies linked/mentioned herein and/or accessible by hyperlink. All users of the Website, including without limitation browsers, vendors, customers, merchants, and/or content producers/contributors, are subject to these Terms of Service.
Before using or visiting our Website, please take the time to thoroughly read these Terms of Service. You agree to be bound by these Terms of Service by accessing or using any element of the Website. You are not permitted to use any services or visit the Website if you do not agree to all of the terms and conditions of this agreement. Acceptance is expressly limited in these Terms of Service, if these Terms of Service are an offer.
The Terms of Service also apply to any new features or tools that are introduced to the current store. On this page, you can always review the most recent version of the Terms of Service. By publishing updates and/or changes to our Website, we retain the right to amend, modify, or replace any element of these Terms of Service. It is your obligation to periodically check this page for updates. Following the publishing of any modifications, your continued use or access to the Website implies acceptance of those changes.
SECTION 1: ADDRESS
Our headquarters are located at Unit 504-505, 5th Floor, South Tower ONE 42 Off Bopal Ambli Road, Billionaires St., Ahmedabad, Gujarat 380058.
SECTION 2: TERMS OF THE ONLINE STORE
You warrant that you are at least the age of majority and capable of entering into a binding contract as per applicable laws. If you have not attained majority, you must have your parent or legal guardian’s permission to use the Service. Please have them read these Terms of Service with you.
If you are a parent or legal guardian of a user under the age of majority, by allowing your child to use the Service, you are subject to the terms of these Terms of Service and responsible for your child’s activity on the Service.
You are not allowed to use our Website, services or products for any improper or prohibited purposes, and you are not allowed to break local laws by using the Service, the Website or products(including but not limited to copyright laws).You agree to use the Website, our Service and products in accordance with these Terms of Service and applicable laws. You are solely responsible for any breach of your obligations under these Terms and for the consequences (including any loss or damage which we may suffer) of any such breach. Whether on behalf of yourself or on behalf of any third-party, you agree not to:
This Website is for your personal, non-commercial use only. You agree that you will not modify, copy, duplicate, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, sell, resell or exploit any content, software, products, or services contained within this Website, any part of the Service, use of the Service, access to the Service or any contact on the Website through which the service is given. You agree that you will not use this Website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.
Anytime, for any reason, we have the right to deny Service to anyone.
SECTION 3: PLACING AN ORDER
You may place an order on the Website by adding the products to your cart and you are free to add or remove items from the cart
Once the items are added in the cart you will be required to share certain details such as your full name, address with pincode, phone number, email address. Once these detailed are added, you can proceed to make payment for the order with the payment option available on our Website.
Once you make the payment, you will receive order confirmation details and an invoice on the registered email address confirming that the order has been placed. Subsequently, you will receive dispatch and order tracking details on your registered email address/ mobile number.
You acknowledge that we may, in our sole discretion, at any time after receiving your order, accept or decline your order for any reason. In addition, we may cancel your order and limit order quantity.
Where your order is declined, cancelled or limited, we will inform you of this by appropriate means. If, however, your order is limited or cancelled after your bank account has been charged for the purchase, we will initiate a refund as per our Return and Refund Policy.
SECTION 4: PAYMENT
To place an order with us, you have to provide us with your name, email, shipping address, phone number and payment information. You represent and warrant that the information provided by you to us is accurate and complete and you are authorized to use such payment methods for the purchase.
Currently, we have the following payment options available on our Website
Please direct your queries regarding charge back options, delayed refunds, payment failures and double debits/charges to our following payment service provider:
For any queries regarding your transactions, you may reach out to RazorPay Software Private Limited please visit www.razorpay.com and generate a ticket for your query at https://razorpay.com/support/#request.
SECTION 5: SHIPPING
The total cost for the purchase of any product by you will include shipping and handling charges.
Depending on factors like location, connectivity, etc., orders are usually delivered within 5-7 days of placing the order.
SECTION 6 : INFORMATION ACCURACY
This Website and all contents herein are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
Inaccurate, incomplete, or out-of-date information on this Website is not our responsibility. The content on this Website is provided for informational purposes only and should not be relied upon or used as the only basis for choices without consulting primary, more reliable, complete, or up-to-date sources of data. Your use of the information on this Website is at your own risk and we shall not be liable for any damages of any kind related to your use of this Website.
There may be historical data on this Website. Information that is historical is unavoidably out of date and is only offered for your reference. Although we reserve the right to change the information on this Website at any time, we are under no obligation to do so.
SECTION 7: CHANGES TO THE SERVICE AND PRICES
Without prior notice, our product prices can vary or the contents of the pages of the Website can change, or any aspect or feature of the Website can be discontinued.
We retain the right to suspend the Website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrade.
We retain the right to change or stop providing the Service (or any feature or material within) at any time and without prior notice.
Any time the Website is suspended, or the contents are amended, or the Service is altered, its pricing is changed, it is suspended, or it is discontinued, we won't be responsible to you or any third parties.
SECTION 8: PRODUCTS OR SERVICES (if applicable)
Some goods or services might only be accessible online via the Website. These goods or services might be in short supply and can only be returned or exchanged in accordance with our Return and Refund Policy.
Every effort has been made to ensure that the colours and photographs of our products displayed on the Website are as accurate as possible. We cannot guarantee that any colour you see on your computer screen is accurately represented.
SECTION 9: RELIABILITY OF ACCOUNT AND BILLING INFORMATION
Any order you place with us may be rejected by us at our discretion. We have the right to restrict or discontinue sales to one individual, one household, or one order at our sole discretion. These limitations may apply to orders made using the same credit card, the same billing address, the same shipping address, or orders made by or under the same customer account. The email address, billing address, and/or phone number supplied at the time the transaction was placed may be used to reach you in the event that we amend or cancel an order. Orders that appear to have been placed by dealers, resellers, or distributors, in our sole discretion, may be restricted or prohibited.
SECTION 10: OPTIONAL TOOLS
We might give you access to third-party tools that we don't monitor, control, or have any say in.
You understand and accept that we provide these tools accessible "as is" and "as available" without any guarantees, assurances, or conditions of any sort. We also do not recommend or make any claims about these tools. We won't be held responsible for anything related to or resulting from your use of optional third-party tools.
Use of any optional tools made available through the Website is solely voluntary and at your own risk. You are responsible for familiarising yourself with and approving the conditions on which any applicable third-party provider makes available such tools (s).
SECTION 11: THIRD-PARTY LINKS
Materials from third parties may be included in some content, goods, and services made available through our Website.
You might be taken to third-party websites through links on our Website that are not connected to us. We disclaim all liability and responsibility for any errors or omissions in the content or accuracy of any third-party materials or websites, as well as for any other third-party materials, goods, or services.
Any loss or damages resulting from the acquisition or use of products, services, resources, content, or any other transactions made in conjunction with any third-party websites are not our responsibility.
SECTION 12: PERSONAL INFORMATION
Our Privacy Policy applies to any personal information you submit through the store.
SECTION 13: CANCELLATION
Please see our Return and Refund Policy for orders your wish to cancel.
SECTION 14: RETURN AND REFUND
We will process refund and return requests as per our Return and Refund Policy.
SECTION 15: DISCLAIMER OF LIABILITY’
We are not responsible for and disclaim all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the Website, any information contained on the Website, your or your company's personal information or material and information transmitted over our system.
SECTION 16: INDEMNIFICATION
You acknowledge that your actions hereunder may constitute a breach of these Terms of Service or the documents they incorporate by reference or a violation of any law or the rights of a third party, and you hereby indemnify, defend, and hold harmless Roastea and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, loss, liability, damage or expense of whatever nature.
SECTION 17: SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 18: TERMINATION
The termination of this agreement shall not affect the parties' obligations and liabilities accrued before the termination date.
Unless and until terminated by either you or us, these Terms of Service are in force. By telling us that you no longer wish to use our Services or by stopping your usage of our Website, you may terminate these Terms of Service at any time.
We reserve the right to take any action that we deem necessary, including terminating without notice your use of the Website and, in the case of illegal use, commencing legal proceedings if, in our sole judgment, you violate any term or provision of these Terms of Service or we have reasonable grounds to suspect that you have violated them or that you are making any illegal and/or unauthorised use of the Website or any Service, and/or your use of the Website or Service is in breach of these Terms of Service .
In case of termination, you will still be responsible for all outstanding debts as of the termination date.
SECTION 19: ENTIRE AGREEMENT
Any right or provision of these Terms of Service that we do not execute or enforce in accordance with them does not constitute a waiver of those rights or provisions.
Your use of the Service is governed by these Terms of Service and any other policies or operating guidelines we post on this Website or with regard to the Service, which supersedes any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any discrepancies in how these Terms of Service should be read should not be used against the party who drafted them.
SECTION 20: GOVERNING LAW AND JURIDICTION
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of India. You hereby consent to the exclusive jurisdiction of the courts of Ahmedabad, India in respect of any disputes arising in connection with the Website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
SECTION 21: MODIFICATIONS
On this page, you can always consult the most recent version of the Terms of Service.
By publishing updates and changes to our Website, we retain the right to amend, modify, or replace any portion of these Terms of Service at any time. It is your duty to periodically check our Website for updates. Any modifications to these Terms of Service that are posted after you first use our Website or use the Service indicate your acceptance of those modifications.
SECTION 22: ASSIGNMENT
We are entitled to assign, transfer and delegate all or any of our rights and obligations, in terms of any relevant terms and conditions, policies and notices, to any third party
SECTION 23: GRIEVANCE REDRESSAL MECHANISM
If you have any questions or feedback you may contact our customer care at +91 9825 23 25 23 or write to us at feedback@roastea.in.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, please find the details of our grievance officer below:
Name: Anurag Bhamidipaty
Designation: Co-founder
Email: Anurag.bhamidipaty@roastea.in
Upon receiving your complaint, we will send an acknowledgement along with a ticket number within 48 hours and resolve the issue in a timebound manner within a period of one month.
